CAE Memphremagog is proactive on ESG and has implemented several tangible practices

Energy management covers the monitoring, control, and conservation of energy used in buildings, facilities, and operations.

Carbon Neutrality

Implementation of an action plan to reduce greenhouse gas emissions, including an annual carbon footprint assessment since 2021.

Carbon footprint report, effective 2021

• The CAE Memphrémagog has completed its carbon footprint report for the years 2021, 2022, 2023 and 2024.
• A reduction plan has been implemented.
• A performance floor has been reached.
• Carbon offsetting has been carried out since 2021.
• The 2026 offset was carried out through Ecotierra and its PIVOT project.

Waste management is the process of collecting, transporting, treating, recycling, and disposing of waste.

Certification

• First “Ici on recycle+” recognition certification obtained in 2018.
• Elite recognition certification from the ICI on recycle+ recognition program held since 2025.

Recovery

• Removal of individual waste bins from each office and installation of a single four-stream bin in the common kitchenette.
• Compostable materials are collected separately.
• Household hazardous waste is collected and safely disposed of at an Eco-centre.
• Ink cartridges are collected and sent to La Cartoucherie, where they are directed toward remanufacturing.
• The most recent characterization study shows that we have achieved a 97% recovery rate.

Digital Management of Board Meeting Documentation

• Board meetings are conducted using digital tools that reduce paper use.

Workforce attraction and retention are strategies that allow the organization to be attractive when recruiting new staff and innovative in its management approach to retain employees long-term.

HR Policy

• Adoption of a flexible and agile human resources policy that offers attractive and highly competitive benefits, supporting the attraction and retention of talent.

Remote Work Policy

• Implementation of a remote work policy that allows for a hybrid work model to facilitatea good work/personal life balance.

Agile Communication Structure

• Communication approach that fosters exchanges through monthly team meetings and individual meetings where work and individual development plans are discussed.
• Statutory ESG agenda items at monthly team meetings.

Health, safety, and well-being are essential aspects of ensuring a healthy and safe work environment for our team members.

Risk Analysis

• Completion of a workplace risk analysis (biological, physical, ergonomic, psychosocial, and safety risks).

OHS Action Plan

• Adoption and implementation of an occupational health and safety action plan identifying preventive measures to be implemented.

Interim OHS Framework

• Adoption of an interim framework for prevention and participation mechanisms in the workplace for OHS.
• Identification of a liaison officer.

Diversity, equity, and inclusion involve creating a work environment where all employees feel respected, valued, and included.

Pay Equity

• Completion of a pay equity process ensuring fair compensation based on every individual’s role and responsibilities.

Workforce Diversity

• Our team of employees and board members is diversified in terms of age and gender, and we are actively working on further diversification based on other factors.

Skills Diversity

• Board members adequately represent various economic sectors, expertise and managerial skills.

Cybersecurity protects stakeholder data, ensures operational resilience, and maintains trust and credibility in the digital age.

CIMP Policy

• Adoption and implementation of a personal and confidential information management policy complying with the requirements of Bill 25.

Cybersecurity Diagnostic

• Cybersecurity assessment to evaluate the organization’s performance and identify opportunities for improvement.
• Monthly performance reports.

Employee Training

• Employees completed training on the secure use of digital tools.
• A digital tools usage policy has been implemented.
• A standing cybersecurity item on the agenda of monthly team meetings.
• Use of the RIOT platform to ensure ongoing knowledge updates.

Business ethics refers to the moral principles and values that guide the behaviour and decision-making of an organisation.

Mission, Vision, Values

• Our mission, vision, and values are aligned toward ethical management and updated as needed.

Code of Ethics and Confidentiality

• All employees and board members sign a code of ethics and a confidentiality agreement.

Policies

• Adoption by the Board of Directors of various policies governing its governance role as well as the organization’s operations.

Strategic planning involves setting goals, defining objectives, and determining the best action plan to achieve them.

Strategic Planning

• Completion of a three-year strategic planning process with an annual update carried out in collaboration with the team and adopted by the board of directors.

Action Plans

• Annual action plan identifying actions to be carried out for each of the three lines of business: Local Economic Development, Support, and Financing, with measurable objectives.

Responsible procurement involves acquiring goods and services while considering their environmental, social, and economic impact.

Responsible Procurement Policy

• Adoption and implementation of a responsible procurement policy that promotes, among other things, the use of local products or services when possible.
• Use of the Eastern Township’s social economy organisations directory to identify partners from this sector.

Use of Responsible Products

• Use of photocopy paper containing 100% post-consumer recycled fibre and certified FSC-GMR.
• Use of Ecologo-certified cleaning products.
• Use of Bonterra tissue paper, made in Quebec.
• Use of 100% compostable individual coffee capsules.