The term ESG encompasses a wide range of subjects, ranging from environmental to social to governance-related.

The ESG profile aims to address the financial scope of a company’s non-financial issues.

E – Environmental criteria

Energy management refers to the monitoring, control and conservation of the energy used in buildings, facilities and operations.

Energy control

  • Installation of programmable thermostats to lower the temperature when offices are unoccupied.

Carbon neutrality

  • Implementation of an action plan to reduce greenhouse gas emissions, including an annual carbon footprint audit.

2021 carbon footprint

  • Emissions of 9.29 tonnes of CO2, mainly due to employee commutes.
  • Offsetting with Ecotierra


2022 carbon footprint

  • 22.45% reduction in emissions : consequences of the COVID-19 pandemic, increase in teleworking and reduction in customer visits.
  • Offsetting with Compensation CO2 Québec


2023 carbon footprint

  • Emission of 9.86 tonnes of CO2, mainly due to employee commutes and the return to normal customer meetings.
  • Offsetting with Compensation CO2 Québec


Waste management is the process of collecting, transporting, processing, recycling and disposing of waste.


  • First Ici on recycle + certificate of recognition in 2018
  • Holder of a PERFORMANCE + certificate of recognition from the ICI on recycle + recognition program.

Attestation PERFORMANCE +


  • Installation of 3-way bins in the kitchenette and recycling bins in each office
  • Compostable materials collected separately
  • Characterization study underway
  • Returnable containers collected separately and returned to a collection site
  • Household hazardous waste collected and safely disposed of at an ecocentre
  • Ink cartridges collected and sent to Cartoucherie for remanufacturing

Reducing paper consumption

  • Implementation of a document digitization action plan that has cut down on paper consumption by 65% in 3 years.

Assessment of best practices

  • Status report including main actions pertaining to waste management

Digital management of documentation for board meetings

  • Board meetings are held using digital tools that reduce the use of paper.

S – Social criteria

Labour attraction and retention are strategies that enable a business to be attractive when recruiting new resources, and to be innovative in its management style in order to retain its employees over the long term.

HR policy

  • Adoption of a flexible, agile human resources policy that offers attractive, highly competitive benefits.

Teleworking policy

  • Implementation of a telecommuting policy that enables a hybrid working mode in order to reconcile professional and personal needs.

Agile communication structure

  • A communication structure that encourages dialogue, with monthly team meetings and individual meetings to discuss the work plan and the individual development plan.
  • Statutory updates on human resources, sustainable development and occupational health and safety at monthly team meetings.

Organizational structure

  • Identification of an optimal organizational structure with the help of the work team, as well as opportunities for improving roles within the organization.
  • Succession planning for each of the organization’s positions.

Environment and community

  • Creation of cohorts of businesses to encourage them to undertake or accelerate their sustainable development practices.
  • Participation in a regional study to determine the mobility habits of industrial workers and identify opportunities for sustainable mobility.

Health, safety and well-being are key to ensuring a safe and healthy working environment for all employees.

Risk analysis

  • Performance of a job hazard analysis (on biological, physical, ergonomic, psychosocial and safety risks).

OHS action plan

  • Adoption and implementation of an occupational health and safety action plan identifying the preventive measures to be put in place.

Interim OHS plan

  • Adoption of an interim plan for OHS prevention and participation mechanisms in the workplace.
  • Identification of a liaison officer.
  • Diversity, equity and inclusion are about creating a work environment where all employees feel respected, valued and included.

Pay equity

  • Implementation of a pay equity process that ensures fair compensation based on the position and associated responsibilities.

Work team diversity

  • Age-diverse, gender-equal work team.

Anti-harassment policy

  • Adoption and implementation of a harassment policy.

Geographical diversity

  • The members of the Board of Directors represent all the regions of our MRC.

Diversity of skills

  • Board members represent a wide range of economic sectors and management skills.

G – critères de Gouvernance

Cybersecurity protects stakeholder data, ensures operational resilience and maintains trust and credibility in the digital age

GRPC policy

  • Adoption and implementation of a policy for the management of personal and confidential information in compliance with the requirements of Bill 25

Cybersecurity diagnostics

  • Annual cybersecurity diagnostics to determine the organization’s “Secure Score” and identify opportunities for improvement.

Employee training

  • Employee training in the secure use of digital tools.
  • Establishment of a policy pertaining to digital tool use.

Business ethics refers to the moral principles and values that guide an organization’s conduct and decision-making.

Mission, vision, values

  • Organizational mission, vision and values aligned with ethical management and updated as required.

Code of ethics and confidentiality

  • Code of ethics and confidentiality policy signed by all employees and directors.


  • The Board of Directors has adopted a number of policies setting out their governance role.

Planning and strategy involve setting goals, defining objectives and determining the best course of action to achieve them.

Strategic planning

  • Implementation of a three-year strategic planning process with an annual update carried out in collaboration with the team and adopted by the Board of Directors.

Action plans

  • Annual action plan identifying actions to be carried out for each of the three business lines of local economic development, technical assistance and financing, with identification of measurable targets.

Risk analysis

  • Implementation of a risk assessment for the organization, as well as an action plan to mitigate risks according to an importance/likelihood scale.

ESG – Cross-cutting criteria

Responsible procurement means sourcing goods and services while taking into account their impact on the environment, society and the economy.

Responsible procurement policy

  • Adoption and implementation of a responsible procurement policy that promotes, among other things, the use of local products and services whenever possible.
  • Use of the directory of social economy enterprises in the Estrie region to identify partners from this economic sector.

Use of responsible products

  • Use of Ecologo-certified cleaning products.
  • Use of FSC-GMR-certified paper containing 100% post-consumer fibre.